# Privacy Policy
**Effective Date:** August 6, 2026
Welcome to **GetSimfinity**. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and purchase our eSIM services.
## 1. Information We Collect
When you use GetSimfinity, we may collect:
– Full name
– Email address
– Phone number (if provided)
– Billing information
– Country or region
– Order history
– Device information
– IP address
– Browser type
– Cookies and analytics data
We only collect information necessary to provide our services and improve your experience.
## 2. How We Use Your Information
We use your information to:
– Process and manage your orders
– Deliver eSIMs and activation details
– Send order confirmations and important service updates
– Provide customer support
– Improve our website and services
– Prevent fraud and unauthorized transactions
– Comply with legal obligations
## 3. Legal Basis for Processing
Where required by applicable law, we process your personal information on the following bases: performance of a contract (fulfilling your eSIM order), legitimate business interests (fraud prevention, service improvement), compliance with legal obligations, and, where applicable, your consent (such as for marketing communications, which you may withdraw at any time).
## 4. Payment Information
Payments are processed through secure third-party payment providers. GetSimfinity does not store your complete credit or debit card information on our servers.
## 5. Third-Party Services We Use
To operate GetSimfinity, we rely on the following categories of third-party services, each of which processes limited data as needed to perform its function:
– **Payment processing** (e.g. Razorpay) — to securely process your payment; card details are handled directly by the payment processor, never stored by us.
– **Bot/fraud protection** (e.g. Cloudflare Turnstile) — to verify that account and checkout activity comes from a real person, not automated abuse.
– **Website analytics** (e.g. Google Analytics) — to understand site traffic and improve the experience; this data is aggregated and does not identify you personally.
– **Email delivery** — to send order confirmations, eSIM details, and account-related notifications.
Each of these providers has its own privacy practices governing the data they process on our behalf.
## 6. Cookies
We use cookies to:
– Remember your preferences
– Improve website performance
– Analyze visitor traffic
– Enhance security
You may disable cookies through your browser settings, although some features of the website may not function correctly.
## 7. Sharing of Information
We do not sell your personal information.
We may share information with trusted third parties only when necessary to:
– Process payments
– Deliver eSIM services
– Prevent fraud
– Provide customer support
– Comply with legal requirements
## 8. Data Security
We use appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure, including encrypted transmission (HTTPS), secure password hashing, and access controls limiting who can view your data. While we work hard to safeguard your data, no method of internet transmission or electronic storage is completely secure.
## 9. Data Breach Notification
In the event of a data breach that poses a real risk to your rights or personal information, we will notify affected users and relevant authorities as required by applicable law, without undue delay.
## 10. International Data Transfers
Because GetSimfinity serves customers worldwide, your information may be processed or stored in countries outside your country of residence, including India where our business is registered. We take reasonable steps to ensure your information is handled securely regardless of where it is processed.
## 11. Your Rights
Depending on your location, you may have the right to:
– Access your personal data
– Correct inaccurate information
– Request deletion of your data
– Object to certain processing activities
– Withdraw consent where applicable
– Request a copy of your data in a portable format
To exercise these rights, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable law.
## 12. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.
## 13. Data Retention
We retain your information only for as long as necessary to provide our services, comply with legal obligations (including financial and tax record-keeping requirements), resolve disputes, and enforce our agreements.
## 14. Children’s Privacy
GetSimfinity is not intended for children under the age of 16. We do not knowingly collect personal information from children.
## 15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
## 16. Contact Us
**Getsimfinity Technologies OPC Private Limited** (operating as GetSimfinity)
📧 Email: **support@getsimfinity.com**
🌐 Website: **https://getsimfinity.com**
If you have any questions regarding this Privacy Policy or the way we handle your personal information, please contact us and we’ll be happy to assist you.
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**By accessing or using GetSimfinity, you acknowledge that you have read, understood, and agree to this Privacy Policy.**