GetSimfinity — Refund Policy
Effective Date: August 6, 2026
This Refund Policy explains when a refund is available for eSIM purchases made through GetSimfinity, and forms part of our Terms & Conditions.
1. The Nature of Digital eSIM Products
All eSIMs sold by GetSimfinity are digital products, delivered instantly by email as a QR code and activation details. Because of this, our refund policy differs from a typical physical-goods return policy — once a QR code has been generated and delivered, the underlying data profile exists and may have been activated or used, which limits when a refund can genuinely apply.
2. When You ARE Eligible for a Refund
You may request a refund if one of the following applies:
– Your eSIM was never delivered to the email address provided at checkout.
– The QR code you received is invalid, corrupted, or defective, and cannot be scanned or installed.
– A verified technical issue on our end or our supplier’s end prevents activation, and our support team is unable to resolve it after being given a reasonable opportunity to do so.
– You were charged for an order that was never actually placed or completed (a duplicate or failed-checkout charge).
3. When You Are NOT Eligible for a Refund
Refunds will not be issued if:
– The eSIM has already been installed, activated, or used.
– You changed your mind after purchase but before travel.
– Your device turned out to be incompatible with eSIM technology, where compatibility could have been checked before purchase using our Compatibility Checker.
– You entered an incorrect email address at checkout and the eSIM was delivered to that address.
– Data ran out before the end of the validity period — this reflects actual usage, not a defect.
– Network performance issues are caused by the local carrier or destination country, rather than a fault in the eSIM itself (see our Terms & Conditions regarding network service limitations).
– You simply did not travel or chose not to use the eSIM you purchased.
4. Refund Request Window
Refund requests must be submitted within 7 days of purchase. Requests made after this window will not be eligible, except where required otherwise by applicable law.
5. How to Request a Refund
To request a refund, email support@getsimfinity.com with:
– Your order number.
– The email address used at checkout.
– A clear description of the issue.
– Any supporting evidence (e.g. a screenshot of the error, or confirmation the QR code failed to scan).
We aim to review and respond to all refund requests within a reasonable timeframe, and will let you know if any additional information is needed to process your request.
6. Refund Method & Timing
Approved refunds are issued to the original payment method used at checkout. Depending on your bank or payment provider, it may take several business days for a refund to appear in your account after it has been processed on our end.
7. Order Cancellations by GetSimfinity
If GetSimfinity cancels an order on our own initiative (for example, due to a suspected fraud, pricing error, or payment issue), any amount already collected for that order will be refunded in full, as described in our Terms & Conditions.
8. Questions
If you’re unsure whether your situation qualifies, contact us at support@getsimfinity.com before purchasing again — we’re happy to help figure out what happened before a new order is placed.